Refunds and Exchanges
30 Day Money Back Guarantee
The 30 day money back guarantee is an offer to new customers only. We will provide a full refund, minus shipping, on any returned products, whether used or unused, postmarked within 30 days of the initial delivery date and accompanied by a Product Return Number (PRN). To receive the PRN number and process a return, email us within 30 days of receiving your order. Please include your confirmation number as well as reason for return. After receiving your request, we will respond with return instructions and an issued PRN. We will NOT refund any orders without a PRN number. Any returned products without a PRN number will be discarded and do not qualify for refund.
The customer is responsible for all shipping costs. In order to qualify for a refund, all product containers must be returned. For your protection, it is recommended that you use a recorded- delivery service when shipping merchandise. Purchases made via credit card will be refunded to the card used. If this credit card has been canceled or if the card has expired since purchase, we are forced to refuse refund. We do not accept any responsibility for any charges incurred by your banking institution. We have a policy that no reorders or wholesale orders qualify for refund. If one household is to order multiple orders for the same item(s), only the first order may qualify for refund so long as it is within the 30 day time frame. The start of the 30 day time frame begins upon delivery date recorded by the courier. For international orders placed via first class mail (Airmail) as their shipping option, there is a two week grace period before the 30 day time frame begins. There will be absolutely no exceptions unless otherwise stated by a Hygea Natural representative.
If your order was received damaged or defective, please email our customer support department via our contact page for an exchange.
NO RECURRING CHARGES or HIDDEN FEES
All purchases made on this site are a onetime only transaction. You will only be charged for the item(s) you purchased and will not be subject any future automated re-orders or any recurring charges. All personal credit card information is NOT kept on file and no charges other than what is listed on the invoice will be made.